According to the Victorian Automobile Chamber of Commerce (VACC), which represents over 5000 members, the majority of automotive businesses across the country remain open.
“Car, motorcycle and farm machinery dealerships; automotive repair workshops; body repair businesses; tyre dealerships: everything automotive is open and thousands of businesses remain ready to service the needs of Australian motorists,” said Geoff Gwilym, CEO of the VACC.
The one exception is public vehicle auctions, which continue to deliver their services online.
“In the midst of major business closures and hibernations across many sectors, most automotive-related businesses have decided to remain open, and at the same time have adapted to suit these difficult times,” said Gwylim. “Automotive businesses have access to the Chamber’s comprehensive suite of information and support services, meaning they are up-to-date with the latest safety measures, including correct hygiene procedures and social distancing measures.”
The VACC says businesses have put measures in place to protect customers and staff, offering contactless services to provide a safer environment.
Contactless services being offered include:
- Key drop-off box facilities
- Contactless payment, including tap and go, online banking and over the phone payments
- Emailing of quotes and invoices
- Repair order authorisation via SMS or email
- Offering taxis or Ubers instead of courtesy cars
- Pickup and delivery of vehicles
- Correct vehicle sanitation before and after service
“The automotive industry is open for business,” said Gwylim. “So whether Australians want to purchase a vehicle, or service and maintain the vehicle they already own, their local automotive business is ready and equipped to provide the best and safest service possible.”