Symach Names Stephen Healer UK Sales Manager

Symach has promoted Stephen Healer to UK Sales Manager as part of a larger plan to open a Symach UK subsidiary within next year. The company hopes that the new UK office will “reinforce commercial structure in the UK” to give effective on-site support to customers and provide timely responses to their needs.

“With Stephen’s extensive experience in the coatings industry, he will be instrumental in helping Symach showcase its complete body shop solution,” said Osvaldo Bergaglio, Symach CEO. “He will work closely with body shops across the UK to demonstrate how they can shift from using the conventional repair process to Symach’s unique FixLine process, which drastically reduces the cost of repairs.”

Healer joined the industry in a temporary role as a van sales representative for a regional coatings distributor over 25 years ago. He worked at Nitrotherm Spray as National Sales Manager in the UK prior to joining Symach.

“I quickly developed a passion for the refinish industry and greatly value the relationships I have formed over the years,” said Healer. “I’m excited to join Symach’s international team and help collision repair facilities across the UK learn more about Symach’s unique approach repairing vehicles based on the FixLine process.

“Over the last decade, the accident repair industry in the UK has declined by around 20 per cent to just over 3000 body shops, leading to a shortage in repair capacity. We also see a shortage in skilled staff, specifically painters, contributing to increased staffing costs.”

This will lead to an increase in overall repair costs, according to Healer.

“As repair volumes decrease and costs increase, this is applying pressure on body shops to reduce their costs and increase productivity,” he said. “I look forward to building new relationships with these groups and demonstrating how Symach equipment and technology is perfectly aligned to help them be successful now and, in the future.”

Canadian Body Shop Uses Symach In New Location

Symach has announced that CARSTAR Fredericton in New Brunswick, Canada has opened a new location utilising Symach’s complete body shop solution.

“When you make a deal with Symach, you’re not just buying body shop equipment,” said Steve Knox, General Manager of CARSTAR Fredericton. “You are buying an entirely different business model.”

“Symach equipment is designed to drastically reduce the cost of repairs and increase efficiency,” said Osvaldo Bergaglio, CEO of Symach. “We helped CARSTAR Fredericton set up a new body shop using the FixLine repair process, which will help the business increase throughput and reduce labour cost per repair.”

CARSTAR Fredericton operates two locations and is owned by Roy Kennedy. Since installing the Symach equipment at the new location in July, Knox said they’ve already experienced more efficiency at the repair facility.

“One of the biggest benefits is time,” said Knox. “A conventional shop might schedule two-and-a-half to three days to complete a 10- to 11-hour job. With Symach equipment, that same vehicle can now be repaired by lunchtime the day it’s dropped off.

“It’s not through harder work or more labour-intensive ways of doing things, but through the smart use of their equipment. It’s incredible.”

Knox said that cars built today are not the same as the ones built 20 or 30 years ago. Because they are so much more sophisticated, he said it’s important to set up a repair facility that can meet those needs, and Symach equipment has helped them do that.

The CARSTAR Fredericton team said that they are impressed with Symach’s SprayTron paint booth as it helps pull everything through the paint booth instead of having everything pushed toward the booth.

“The SprayTron is one of the industry’s newest generations of spray booths on the market,” said Bergaglio. “It is high-performing, automated and it is built with the best burner, the best fans and the best material available. It can work as a conventional spray booth using hot air from the burner or with radiant waves using a robot and will typically produce 8-10 paint cycles per day.”

“When you deal with Symach, they build a shop that is so visually beautiful that you want every customer to come in through the back door, rather than the front,” said Knox. “It’s gorgeous; it looks like a showroom of their equipment but at the same time, it’s our actually functioning shop!”

Every stall has its own hoist that is flush with the floor. When it is raised, the car is at chest-level, so technicians no longer have to kneel during a repair.

“Many of the older guys in this industry have problems with their knees and backs,” said Knox. “The Symach equipment allows technicians to work at a comfortable level so this is no longer an issue.”

Over the last month, the team has been in training mode and becoming more comfortable with the equipment and the business flow.

“I can see now why those shops we talked to have that outlook,” said Knox. “It’s true. Everything Symach’s marketing says it can do, it can.”

Symach Partners With Alphabet Italia Fleet Management

Alphabet Italia Fleet Management SpA, the BMW Group’s car rental company, has chosen Symach as a technology partner to support its Alphabet Point collision shop network in achieving quality objectives in repair, production efficiency and speed of delivery to the customer.

Symach Srl is a leading company in collision shop processes and layouts in addition to being a manufacturer of body work equipment. Having already installed equipment in more than 90 shops all over the world with the FixLine production process, Symach will supply Alphabet’s network with its technological know-how and customised solutions for the design of new collision repair shops and the upgrade of existing ones. This will also include training on Symach repair processes.

“Alphabet is an excellent partner with whom we share the objectives to be achieved in terms of quality, efficiency and speed that are the foundation of Symach philosophy and process,” said Osvaldo Bergaglio, Symach Founder and President.

“The process, the layout and the technology of Symach can allow the collision shops of the Alphabet Point network to easily obtain the results that Alphabet expects.”

Roberto Sticca, Operations Director of Alphabet Italia Fleet Management S.p.A. said: “The partnership with Symach is complementing the one already consolidated with AkzoNobel / Sikkens and represents a further step forward in the research path of service excellence in terms of both performance and strategy integration. I am convinced that this partnership will bring great benefits to all the parties involved, because the know-how in product development and the efficiency of the processes are key factors for the quality of the service we want to offer our customers.”