Suncorp has released its Customer Vehicle Image Capture (CVIC) technology, allowing its customers to upload images of their damaged vehicle through a secure link using their smartphone.
Submitted images are immediately accessible by the allocated repairer who can view the damage, plan out the repair process and, in some cases, pre-order required parts prior to the vehicle arriving on-site, leading to increased efficiencies and faster repair times.
“Suncorp continues to embrace technology and has recently fast-tracked a number of digital solutions to ensure insurance claims continue to be resolved quickly, and CVIC is just the latest,” said Anna Cartwright, Head of Motor Claims, Suncorp. “We’re incredibly excited about the initiative and hope to continue exceeding our customers’ expectations through an improved repair experience into the future.”
In addition to the new image upload technology, Suncorp says its other digital solutions designed to enhance the customer claims experience include increasing online chat capabilities, extending online claims functionality and offering virtual claims assessment for commercial and consumer properties.