Solera Unveils “Revolutionary” Web Browser-Based Intelligent Triage

Solera Global has launched its web browser-based Intelligent Triage solution, which the company says eliminates the need for extensive integrations or software installations. Describing the technology as “groundbreaking”, Solera says the global visual intelligence service empowers claims handlers to swiftly and accurately assess whether a damaged vehicle is repairable or a total loss from the First Notice Of Loss (FNOL).

“Insurers can simply add this solution to their current claims handling workflow, test drive with us, and then if desired, can fully automate the triage process through API integration,” said Solera.

Policyholders can submit photos of their damaged vehicles at the first contact with their insurer, and the system uses machine learning algorithms to predict damage severity and recommend the most suitable next steps.

“Whether it’s booking a repairer, settling as a total loss, or requiring further inspection, Solera’s extensive database of historical claims provides confidence-rated decisions in a matter of seconds,” the company said.

According to Solera’s research, FNOL calls typically consume up to 30 minutes, plus additional time for follow-ups and administrative tasks. Intelligent Triage significantly reduces this processing time, resulting in more accurate outcomes and “heightened customer satisfaction”.

Solera says Intelligent Triage offers insurers the flexibility to integrate with their existing claims management systems through a “simple and efficient” implementation process. The company believes the technology differs from competitors through its image-based analysis, swiftly identifying total loss vehicles and assessing damage against a safety-critical parts database, ensuring vehicle safety and avoiding potentially fraudulent claims.

Complementing artificial intelligence with machine learning, the ‘intelligence engine’ continually refines its analysis with each claim processed, adapting to market conditions and updates in total loss thresholds. According to Solera, the ongoing learning process ensures the highest level of accuracy and efficiency for insurers.

“Our product is perfectly suited for the current situation where insurers are dealing with more total loss claims and increasingly intricate vehicle designs that result in costlier repairs,” said Bill Brower, Solera’s VP of Industry Relations. “It’s important to note that the criteria for determining total loss also changes frequently based on the value of used vehicles.”