Solera-Audatex has announced a strategic partnership with Motori, a subsidiary of Safe City Group that provides an “ecosystem to achieve digital transformation in motor insurance”. The collaboration is being described as benefitting drivers in the UAE with its aim to accelerate parts of the insurance process from days to minutes.
Under the partnership, Motori will supply its customers with Solera’s Qapter solution to help make the claims and underwriting processes significantly faster and more efficient. Qapter is Solera’s automotive claims workflow solution driven by artificial intelligence (AI), aiming to increase productivity and reduce the chance of human error with a touchless, digital experience. The solution constantly learns from Solera’s global claims database to accurately assess vehicle damage using photos submitted by the policyholder at the policy inception or at the First Notification of Loss (FNOL).
Motori provides solutions to both underwriters and claims professionals in insurance companies. The company says its claims management suite connects all vehicle insurance claim stakeholders, enhancing the insurance companies’ customer service level by providing customers with a real-time update on their claim status and vehicle repair process. Motori also provides a valuable intelligent risk assessment tool that relies on artificial intelligence to analyse claim information and accident circumstances to detect fraud claims during the intimation process and flag high-risk insurance policy requests. Motori’s recovery platform is also a comprehensive solution, covering the entire recovery cycle from claim intimation to financial reconciliation and settlement.
“We believe in innovation and strive to fill all gaps in the motor insurance industry, and this is what calls us to work hand in hand and ally with the industry leaders to discover new areas of services that benefit all stakeholders in UAE and all regions,” said Ahmed Eissa, CEO of Motori. “Motori’s main role is to privilege technology to empower insurance companies, policyholders, workshops, loss adjustors, road-assistance agents, and other businesses in one unified integrated platform. Such a platform will enable companies to increase profitability, prevent fraud, and deliver an outstanding customer experience.”
Solera says Qapter’s AI detects damaged parts in just a few seconds, helping insurance companies to record vehicle conditions and prevent fraudulent claims. A professional repair estimate is also produced for review and approval in under three minutes, accelerating the claims process and reducing expenses.
“We started transforming the insurance industry in 1966 with the digital processing of insurance claims,” said Maher El Ghailani, Area Managing Director of Solera-Audatex MENAT Region. “Now as a worldwide leader in our market, with more than one million daily global transactions, we’re changing the way vehicle insurers, repairers, dealers, and fleets provide value to their customers.
“Solera, through its Audatex brand, has proven leadership in the Middle East, primarily through its estimating portfolio. Our new partnership with Motori in UAE will reinforce our plan to continue driving our leadership across the MENA region through partnerships with insurance companies, repairers, OEMs, dealers, and body shops thanks to Qapter’s innovative solutions.”
“Solera is driving the future of claims innovations powered by vehicle data, workflow-driven platforms, and AI solutions that offer automatic damage detection and intelligent estimating in real-time,” El Ghailani added. “Through Solera technology and collaboration with Motori, companies can boost profitability in the motor claims department by optimising their average claim costs and reducing claim cycle times, which enables them to retain their current customers and bring new ones by assuring business sustainability.”