QBE Becomes Australia Post Insurance Partner

QBE Becomes Australia Post Insurance Partner

QBE Insurance has partnered with Australia Post to offer general insurance cover to the postal service’s customers.

Starting Monday 22 March, Australia Post-branded QBE home and motor insurance products will be available to Australia Post customers, with NSW Compulsory Third Party Insurance intended to launch on Tuesday 30 March.

According to QBE, the partnership will benefit from its recently revamped home and motor insurance products, which were launched late last year after the insurer enhanced its digital offerings to create simpler and more transparent products.

QBE Australia’s Interim Managing Director, Frank Costigan, said the partnership will play an important role in strengthening the insurer’s personal lines portfolio within its Australian division.

“We’re delighted to announce our partnership with Australia Post,” he said. “A key part of our strategy in the personal lines space has been to redesign and simplify our products with a customer lens. We reduced the steps needed to obtain an online quote, re-wrote our Product Disclosure Statements (PDS) with clear and understandable language, and added helpful tips and intuitive navigation to our online portal to help customers better understand their cover.

“Now more than ever, we recognise the importance of online platforms and digital tools in our customer’s day-to-day dealings. We’re really proud of our new offerings in home and motor insurance and are thrilled to now be able to offer these to Australia Post customers.”

QBE said the partnership will also leverage its customer contact centre, backed by Australia Post’s extensive network and significant marketing and distribution capability.

Australia Post’s General Manager Payments and Financial Services, Deanne Keetelaar, said the partnership expands the organisation’s financial services offering.

“Like Australia Post, QBE is a well-known Australian brand with longstanding connections in many communities, and this partnership builds further on the important role Australia Post continues to play in expanding access to vital government and financial services in those communities, right across Australia.”