The Collision Industry Electronic Commerce Association’s (CIECA) next webinar, ‘Collision Industry Challenges Driving the Need for Transparency Among Stakeholders’, is scheduled for 27 July 2023 at 11 am USA PT.
The one-hour webinar will feature representatives from three stakeholder groups, including John Eck, Head of Product, Accident Assistance, Global Strategy & Innovation at General Motors (GM); Michael Giarrizzo Jr, President And Chief Executive Officer at DCR Systems, and David Willett, Chief Underwriting Officer and co-founder of SPARK Underwriters.
During the live broadcast, Eck, Giarrizzo and Willett will discuss some of the current industry challenges and the importance of all industry stakeholders working together.
Eck has more than 30 years of automotive aftermarket experience with General Motors, holding numerous positions in several business segments in the US, Canada, and South Africa. These include Collision Manager for General Motors Customer Care and Aftersales, as well as the GM lead in the development of MyPriceLink. In April 2022, Eck joined the Global Innovation team as Head of Product, Accident Assistance. He served on the I-CAR Board of Directors’ Strategic Planning and Finance Committees and was President and Chairman of the Board for the OEM Roundtable from 2017 to 2020. Eck is also an active participant on the CIC Governance Committee, two CIECA committees, and serves on the CREF Board of Trustees.
Giarrizzo and his partners founded DCR Systems in 2004 with a vision to create a “fundamentally better” way to perform body repair. Prior to DCR’s founding, Giarrizzo served as President of JSI Collision Centers and then COO of Sterling Collision Centers. DCR Systems delivers outsourced turnkey OEM-certified dealer-based accident repair centres based on lean manufacturing principles. The company operates nine production cells across seven locations in multiple states on the USA East Coast. The DCR team has developed and implemented specialised tools, applications and technologies to streamline the repair and claims processes, including the DCR Claims Portal app that delivers a complete electronic ‘story’ of repairs.
Prior to his current role at SPARK Underwriters, Willett was a founder of Universal Underwriters that insured close to 16,000 automotive businesses, including around 6,000 collision repairers. He is a board member for the Automotive Management Institute (AMi) and is involved in several industry committees, including the CIC and CIECA. During his career, Willett has shared his experience with shop owners at SEMA, CARS, World Tire Expo, NAPG, Vision, CollisionAdvice, CoyoteVision, GAAS, and more. He holds several insurance designations, such as Commercial Property Casualty Underwriter CPCU, Cyber Risk Designation CYB, and Associate Loss Control Management ALCM.
All industry segments, including CIECA members and non-members, are invited to attend the webinar. Attendees can earn AMi credit toward an industry-recognised professional designation and specialty degree by attending the panel discussion.