The Chairman of icare, Michael Carapiet, has announced that John Nagle, icare’s current interim CEO and Managing Director, has been permanently appointed into the role following an extensive international search.
“Over the past two and a half years icare has undertaken significant transformation in providing customer-centric services to NSW businesses, injured workers and road users, builders and the wider NSW Government,” Carapiet said.
“John has a proven commitment to icare customers and our people and a thorough understanding and focus on our social purpose. He also has a commitment to continuous improvement and operational excellence,” he said.
“First as the leader of icare Workers Insurance and more recently as interim CEO and Managing Director, John has driven a more empathetic approach to delivering services while at the same time keeping focus on improving internal efficiencies.
“He embodies the commercial mind and social heart ethos of icare.
“The board is confident that with John at the helm, icare will build upon the tremendous improvements already made and, importantly, deliver outstanding services to our customers,” Carapiet said.
Nagle said he was excited and humbled by the opportunity to lead icare and serve the NSW community.
“I am privileged to work alongside some of the most passionate professionals in NSW who are all focused on ensuring we can meet the needs of our customers,” Nagle said.
“At icare we insure the people, businesses and assets that make NSW great. Often people call on us when they are at their most vulnerable and it’s paramount that we provide services with empathy and care.
“I look forward to leading icare into its next phase as we build upon our achievements and strive to improve the way we deliver services,” Nagle said.