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IAG Releases Its 2017-18 Quality Report

IAG has released its sixth Quality Report, providing an insight into the monitoring, assessment and quality repair standards across IAG’s nationwide property and motor repair network.

The report is the industry’s only statement that provides annual data on motor and property repair standards.

IAG Executive General Manager of Short Tail Claims, Steven Fitzpatrick, said the report reflects the importance IAG places on delivering safe, quality repairs and great customer service.

“In the past year we completed more than 60,000 quality inspections across our motor and property repairs,” said Fitzpatrick. “In the motor vehicle industry, the increased use of advanced technology is making the modern vehicle not only safer, but smarter. We’re focused on ensuring our assessors and partners continue to build their knowledge, keep up to date with the latest technology and are suitably trained.

“At the same time, we want to provide our customers with the best possible experience and the peace of mind that their vehicle is being repaired to the highest possible standard through our National Metropolitan and Rural Partner Network. This latest IAG Quality Report reflects our dedication to quality repairs, continued improvement and leading industry initiatives across the Motor and Property portfolios, to ultimately meet IAG’s purpose – we make your world a safer place.”

The report shows that IAG undertook more than 440,000 motor vehicle repair assessments and completed 54,108 quality inspections. Potential quality issues were identified in approximately four per cent of inspections.

For the sixth consecutive year, IAG achieved an I-CAR Gold Class Insurance Certification.