Duncan Smash Repairs Secures I-CAR Gold Class Accreditation

Duncan Smash Repairs in Narrabri, New South Wales has received I-CAR Gold Class Collision status.

The proprietor of Duncan Smash Repairs, Marshall Duncan, said the business joined the Road to Gold programme to keep abreast of evolving technology in the repair industry, enabling it to expand staff knowledge and provide “excellent” customer service.

“After getting started, we found the process quite easy with the various options of training methods available. As we are in a remote location, being able to complete the training using online courses and a virtual classroom have given us the ability to achieve our Gold Class status,” Duncan said.

The business used a combination of I-CAR’s virtual classes, online courses and steel welding certification, finding all of the training methods beneficial.

“Additionally, AkzoNobel delivered product specific training to our refinishers that assisted with the Road to Gold programme,” Duncan said. “The virtual classes were good as we could set up a classroom environment to watch and learn as a team, and it gave us the opportunity to ask questions throughout the course. Our employees found the training interesting and beneficial to help them further their skills, especially with the increasing use of electronics and technology.

“We are very proud to achieve our Gold Class accreditation and extremely proud of our employees for achieving their Platinum Individual status. We will continue with our training to maintain our Gold Class status so that we can continue to provide an excellent service and make sure the cars go back on the road in pre-accident condition.”

I-CAR said it was pleased to see Duncan Smash Repairs achieve Gold Class status.

“Their attitude and dedication towards training since joining the programme has been first class,” the organisation said. “They have proven that location isn’t a barrier when it comes to professional development for their team. Duncan Smash Repairs’ commitment to ongoing training will ensure safety and quality for all their customers.”