Suncorp has added the CARe Automotive Group as a strategic service provider of driveable repairs. Brett Wallace, Suncorp’s Head of National Repairer and Supplier Performance, said CARe will add additional repair capability to its existing network of suppliers, easing booking pressure for the insurer’s claimants.
CARe says it brings an innovative approach to the supply chain for drivable repairs, delivering efficient quality outcomes for its customers. The business is focused on developing new technologies that enhance positive customer outcomes, recently launching a digitally enhanced, low touch “claims and repair experience” developed in conjunction with technology partner Repair Partner Solutions. The end-to-end system interacts with the vehicle owner from the moment the insurer accepts the claim, through to the collection of the repaired vehicle and submission of customer feedback.
Digital triage is triggered when customers provide images and video of their vehicle’s damage, with more than 90 per cent of customers said to have chosen the system.
CARe co-founder Jim Vais described the technology as a game changer, capable of making life easier for all stakeholders.
Wallace said the system impressed Suncorp, adding that the team’s proven ability to operate at scale also appealed to the insurer.
Vais, fellow co-founder Norman Moss, and Operations Director Trifon Vais have experience in establishing and running innovative large, multi-site repair facilities, having previously been part of Capital S.M.A.R.T.
The first CARe Auto Super Centre opened in Clayton, Victoria in February 2022. A second facility opened in May 2022 in Thomastown, Victoria, with additional centres now open in Tullamarine, Victoria; Wetherill Park, New South Wales; and Virginia, Queensland.