According to Capricorn, its new Service Advisor feature is an upgrade to the cooperative’s Service Data offering that enables the ability to quickly and easily find what OEM services are required and what optional work should be recommended for each customer’s vehicle.
According to Capricorn, one of the benefits of being a Capricorn member is complimentary access to Capricorn Service Data, which the cooperative says is a valuable workshop information resource for servicing modern vehicles.
Powered by Autodata, Capricorn says Service Data covers more than 34,000 makes and models, providing Capricorn Members with instant and accurate online service information “which would otherwise cost over $800 per year in subscription fees”.
Capricorn has now upgraded Service Data with the new Service Advisor feature, which also supports easier quoting and repair cost estimating for customers. After selecting a vehicle in Capricorn Service Data by model, members can now bring up a one-page view of all replacement intervals and service times, including key parts for services outlined in plain language. This enables the operator to illustrate to customers what current and upcoming work may be needed.
According to Capricorn Automotive CEO, Bradley Gannon, Capricorn constantly aims to make operating automotive service and repair businesses more rewarding and efficient for its 20,000-plus members in Australia and New Zealand.
“The new Service Advisor component to the Capricorn Service Data suite is a time saving benefit that enables member technicians to concentrate on their work and help front-of-house staff to easily provide customers with accurate information relating to upcoming service or repair work,” said Gannon.
Capricorn says Service Advisor has been optimised to function across both desktop and touchscreen devices, making it easy to present to customers on a tablet, notebook or monitor.
To find out more about Capricorn Service Data and the other benefits of becoming a Capricorn member, visit www.capricorn.coop.