August 2021 CIECAST Webinar: How AI Is Redefining Claims And Repair Experiences

The Collision Industry Electronic Commerce Association (CIECA) has announced its next CIECAST webinar, titled ‘How Activating AI and Network Connections is Redefining the Claims and Repair Experiences’.

Scheduled for Thursday 19 August at 11 AM USA PST, the webinar will feature Chief Strategy Officer Marc Fredman and Chief Product Officer Shivani Govil from CCC Intelligent Solutions (CCC).

“There are two prominent yet competing trends driving our industry – increasing complexity over the long term and consumers’ desire for simplicity,” said Fredman. “Both challenges can be solved with data.”

“Our discussion is for those ready to embrace the capabilities and connections that will allow them to extract meaningful insights and embed actionable information into every step of the customer journey,” Govil added. “Through the power of mobile, artificial intelligence (AI), telematics and more, these experiences can unlock new business possibilities and meet new consumer expectations.”

Topics will include:

  • Macro trends impacting all segments of the collision industry
  • How today’s technologies – cloud, AI, mobile, and telematics – are being utilised across the industry
  • The role ecosystems play in delivering transformation and touchless experiences

A question-and-answer session will follow the presentation.

As is custom, CIECA is inviting all industry segments, including CIECA members and non-members, to attend. The association says attendees can earn Automotive Management Institute (AMi) credit toward an industry-recognised professional designation and specialty degree by attending this webinar.

CIECA says Fredman is responsible for strategy, new markets, alliances, and mergers and acquisitions at CCC, leading the delivery of the company’s vision to be the global platform powering the future of the multi-trillion-dollar insurance and automotive economy. Prior to this role, Fredman was Senior Vice President of Strategy, Product Management, and Marketing. The association says he has been “instrumental” in helping the company build an advanced cloud-based SaaS platform connecting insurers, collision repairers, OEMs, parts suppliers and others, and equipping customers with CCC solutions that leverage the latest in AI, internet of things (IoT), customer experience, and digital workflow technologies.

Before joining CCC in 2014, Fredman spent a decade with The Boston Consulting Group. He was a core member of the firm’s technology and corporate development practices where he advised Fortune 500 CEOs and boards on growth and portfolio strategy. Prior to BCG, Fredman held strategy and innovation roles at Bank One, where he also founded the leading Health Savings Account administrator in the US.

CIECA said Govil is responsible for advancing CCC’s strategic vision by delivering innovative solutions that help keep people’s lives moving forward and meeting customer needs. A technology veteran, Govil has previously held leadership roles at leading software companies including Sage Software, SAP and Agile (now Oracle). Her early career included strategy consulting at Andersen and working at two Silicon Valley start-ups.

According to the association, Govil is at the forefront of digital transformation and the use of technologies such as AI, IoT, mobile, data, analytics, and automation. Additionally, she has built open partner ecosystems and is a recognised industry thought leader and frequent speaker at industry events and universities, including Stanford, Carnegie Mellon, Berkeley and MIT.